Jack Klenk

 

7106 Versailles Rd. Derby, NY, 14047

Phone: 716-906-9066  Email: LKlenk@email.itt-tech.edu

 

OBJECTIVE

 

A challenging and rewarding career within an evolving organization that will allow me to grow and harness my expertise within the Information Technology industry.

Skills – TCP/IP Routing and Switching (Watchguard/Cisco IOS), Firewalls, Servers (Exchange/Active Directory/IIS), PC, Radios, Wireless, VMware, Cameras.

 

WORK EXPERIENCE

 

Escapewire Solutions             Buffalo, NY                    12/2013  -  Present

Systems Engineer
 

·               Integrated Servers (2003 SBS, 2008 R2, 2012, Exchange (2007/2010/2013), Clients, Routers/Firewalls (Cisco, Linksys, Watchguard) and Switches (Cisco, Linksys) in both current and obsolete environments.

·               Provided site surveys and in-depth analysis of network infrastructure for upgrading and on-boarding.

·               Resolved emergency networking issues with probes, network analyzers and troubleshooting.

·               Provided personalized and excellent customer service with compassion and understanding

·               Resolved over 1000+  Level 1-2-3 tickets on the helpdesk. Managed expectations of assigned clients.

·               Troubleshot Exchange, Active Directory and Routing/Switching issues.

·               Managed Small Managed Business networks. Setup users, troubleshot and installed printers.

·               Serviced over 10 hotels to include TCP/IP, Camera and Direct-TV Support. Supported gateways, wan balancers, modulators and receivers.

·               Migrated E-Mail (Office 365), Monitored backups and managed SSL/DNS for multiple sites.

·               Trained new employees in procedures and day to day operations. Incorporated standards for smoother day to day operations of company.

 

YOH Services LLC/ Harris RF Communications                             Rochester, NY                 01/2011 - 02/2012

(7 Mos. Contract) Engineering Specialist Level II/D

 

·               Implemented Network Analyzers, Oscilloscopes, Spectrum Analyzers, Multi-meter, Switches, Routers, Power supplies

and Network Test Centers to perform an array of network engineering tasks.

·               Developed Specification Sheets for products.

·               Developed successful testing plans and prepared products for international demonstration.

·               Ancillary use of Project Lifecycle Management (PLM) software (Agile) to submit engineering requests.

 

 

27^th BSTB Signal Battalion – US ARMY                                               Buffalo, NY                                      08/2010 - 09/2011
Information System Operator/Network Operations

 

·               Assisted staff level Officers with network implementation.

·               Installed/Maintained satellite terminals and Cisco routing solutions.

·               Met training deadlines and developed solutions that led to successful training objectives of unit.

·               Participated in a Battalion-wide exercise that provided quick startup of IT services for over 2,000 users in one week.

·               Enhanced productivity of unit by instructing junior soldiers on the intricacies of IP Networking and domain setup.

·               Performed baseline imaging of computers and domain maintenance.

 

51st Expeditionary Signal Battalion – US ARMY  Fort Lewis, WA                                                07/2007 - 08/2010

Information System Operator/Network Maintenance

 

·               Maintained and operated Cisco switched and IP routed networks.

·               Lead a self-sufficient S6 Network Operations Support team that provided communication with little to zero down-time.

·               Provided Commercial Communications Infrastructure to over 3,000 customers in the Iraq Theater.

·               Responsible for validating TCP/IP infrastructure in remote locations and in over 10 training exercises.

·               Trained soldiers company-wide that ensured outstanding and efficient Network Operations.

 

3rd Corps Support Command G6 – US ARMY                               Wiesbaden, Germany                                                05/2004 - 07/2007             

Information Systems Helpdesk Technical Support

 

·               Provided End-User support for mission essential systems on a wide-area DOD logistical domain.

·               Installed Printers, Scanners, VOIP, and essential mission equipment.

·               Ensured Information Security Compliance (Solar Wind) for over 700 users on a Microsoft based domain.

·               Managed Active Directory, Exchange Servers, Video Tele-Conference (IWS) Servers, and SAN Servers.

·               Functioned as a helpdesk technician providing on-site support for Outlook, VTC and client repair.

·               Represented our department at General Officer staff level briefings on automations deployment status.

 

 

EDUCATION

 

ITT TECHNICAL INSTITUTE                                                        Getzville, NY US                                                  03/2011 - 12/2013

 

Network Systems Administration (GPA 3.7)

Associates Degree in Network Administration. Concentration on IP Networking, Security, Microsoft Sever Fundamentals, Database,

Hardware (A+ Fundamentals), Communication Theory, Cisco Fundamentals, Operating System Management and IEEE standards. 

 

PIERCE COLLEGE – Part Time Active Duty                                 Lakewood, WA US                                               05/2007 - 08/2007 

 

Business Law – 10 Semester Credit Hours

College Coursework Completed: 10 Semester Hours in Business Law.. Familiar with orderly business practices and basic elements

of office finances and accountability of assigned materials and equipment.

 

 

Job Related Training (Active Duty 2004 – 2010)

 

·               Information Assurance Computer and Network Defense levels I + II – 80 hours

·               Defense Planning and Management Course – 68 hours

·               Systems Planning and Management Course – 160 hours

·               Network Management - SNMPc, Solar-Winds, Engineers Toolset, Cirrus Net Management, SQL Server 2005 – 40 hours

·               Basic IT Networking, Advanced routing, Cisco Call Manager and Call Manager Express – 160 hours

·               Warrior Leadership Course – 4 Weeks

·               Information System Operator and Maintainer - 25B10 – 736 hours

·               General Technical Study Improvement Course – 70 Hours

·               N+ Certification.

 

 

PUBLICATION

 

Army Command Post Node Operation Guide – This was adapted at battalion level for instructing soldiers on how to operate

Cisco related equipment and establish TCP/IP network communication throughout a mobile domain.

 

Army Command Post Node Testing – Used as a testing standard company-wide that tested junior enlisted Signal Corps soldiers

on the intricacies of Network Implementation, Safety, and Proficiency of proprietary Cisco TCP/IP routing equipment.

 

 

ADDITIONAL INFORMATION

 

·               Four Army Achievement Awards

·               Two Army Commendation Awards

·               Two Good Conduct Medals

·               Three Certificate of Achievements

·               8 Coin Presentations resulting from customer and unit gratitude

·               2006 - Commander’s Coin presented by Chairman Joint Chief of Staff – General Peter Pace

 

 

Has Letters of Recommendation from Military Commander, Harris Corporation Supervisor and ITT Tech Instructors upon request. All Award official transcripts (DA-Form 638), Training Certificates and References available upon request.

Contractor/Federal Use: Has Held a Federal Top Secret Security Clearance. Enlisted Record Brief (ERB) and DD-214 available on demand.